LAUNDRY FAQS

QUESTIONS ABOUT OUR LAUNDRY PRODUCTS.

Q: Can I use your products in a high-efficiency washing machine?

A: Yes, our products are also formulated for H-E machines. You should use half a scoopful versus one scoopful per load.

Q: When can I expect my order?

A: Typically, our products are available immediately. However, we will notify you if there is a back order. Please allow a delivery period of up to 5 business days for ground shipments. We do not ship on Saturdays, Sundays or national holidays.

Q: How much is shipping?

A: We ship out of Milwaukee, WI and the cost of shipping will vary depending on where you are located, the weight of the package being shipped and how quickly you wish to receive your merchandise. You will be able to preview the cost of shipping prior to completing your order.

Q: What happens if a product I want is back-ordered?

A: First of all, we make every effort to identify what product is back-ordered on our website. That said, sometimes a product can become back-ordered during the course of everyday business. In the event that this happens, we’ll ship your product to you as soon as possible and email you with the estimated ship date. If you do not want to wait for the product, you can request a refund for the back-ordered product via email or telephone.

Q: When can I expect my expedited shipment to arrive?

A: For “Next Day” orders, you need to place the order by 1 p.m. CST to expect it to arrive the next business day; otherwise you can expect your order within 2 business days. For “Second Day” orders, you need to place the order by 1 p.m. CST to expect it to arrive within 2 business days; otherwise you can expect your order within 3 business days.

Q: How can I find out the status of my order?

A: A confirmation of your purchase order will be sent to you via email. If you do not receive your order in 5 shipping days, you can email our customer service department anytime at customercare@thelaundrysfinest.com

Q: Which credit cards do you accept?

A: We accept Visa, MasterCard and the American Express Card.

Q: Can I order by phone?

A: Yes, please call us toll free at 800-637-6334, Monday through Friday, 8 a.m. – 4 p.m. CST.

Q: Can I return merchandise?

A: Unless the product is defective in some way, our policy is not to accept any returns on any products.

Q: Can I cancel my order?

A: If you would like to cancel your order, please call us toll free at 800-637-6334.

Q: What happens if my order arrives damaged?

A: If your order is damaged, please email customer service immediately at customercare@thelaundrysfinest.com, or call 800-637-6334, Monday through Friday, 8 a.m. – 4 p.m. CST for further instructions. Please reference your order number.

Q: Will I be charged sales tax?

A: Only Wisconsin residents are subject to sales tax.

Still have an unanswered question? Email us at customercare@thelaundrysfinest.com

 

TESTIMONIALS AND PRESS RELEASES ABOUT OUR SERVICES.

You are marvelous! Couldn’t live without you.
Lela B. Cincinnati, OH.

I can’t tell you how much I appreciate having those sheets looking clean and white. I almost threw them out a year ago because I thought they were hopeless.
Johanne C. Wheaton, IL.

Service was better than expected. You saved our cloth from extinction. We were happily able to use it for the holidays.
Susan W. Deerfield. IL.

I was amazed that you could turn the greasy napkins white again.
Sybil M.

Always consistently excellent! Send several order forms for my next shipment.
Keep up the good work! Top notch! Couldn’t be better.
Susan S. Fairfield, CT.

They are just as they used to be on my mother-in-law’s table. I didn’t think it was possible.
Mrs Marvin H. S. Cincinnati, OH.

I’m thrilled – very happy – I’m going to send more antique items very soon.
Carolynn J. Oakland, CA.

I’m so glad I found you! Thanks!
Sis W.

The christening gown was repaired perfectly – I am so pleased – delighted – Thank you very much! Now another generation will be able to wear it with pride.
Frances and Margaret G. San Francisco, CA.

You did a splendid job of cleaning my hand-made quilted spread and it looks beautiful just like it did 100 years ago when it was new.
Phyllis R.S. Providence, RI.

Service was way way above and beyond my expectations as the quilt was really filthy…now it is gorgeous….thank you from the bottom of my heart.
Jamini V. D. Pittsburgh, PA.

Two and one-half week turnaround: Great! Thank you for providing such lovely, reliable service.
Janet C. 

The Army-Navy linen tablecloth was perfect! And the large embroidered tablecloth was better than new! Well done – I’ll be back.
Susan W. A. Jamaica Plain, MA.

The clothes of mine are all family heirlooms and you are the only ones permitted to touchthem.
Mrs. Mary S. S. 

Excellent as always. I needed it before Christmas and it came three weeks before – Thank you.
Kendall C. Niskayuna, NY.

I have been a customer for close to 10 years now. I recently sent a white doily to you with significant damage and red wax stains. I cannot begin to express to you my pleasure and astonishment with the impeccable job that was done on the piece. It is in pristine condition.
Timothy D. H. Pittsburgh, PA.